We are committed to providing a transparent, customer-first experience. Below, you’ll find details on our policies regarding purchases, returns, warranties, and more.
1. Purchase Policy
Payment Methods: We accept debit/credit cards, EFT, we also have a wide range of options from 3rd party financial providers. All transactions are processed securely.
Order Confirmation: Once your order is placed, you’ll receive a confirmation email with your receipt and order details.
2. Delivery Policy
Nationwide Delivery: We deliver across South Africa. Delivery is free for any purchase and estimated times of delivery will be provided once order confirmed.
Tracking Your Order: Once shipped, you’ll receive tracking details to monitor your delivery.
3. Return & Exchange Policy
Eligibility: Items can be returned or exchanged within 7 days of purchase if in their original condition with all packaging and accessories.
Process: Contact us for any return or exchange please email us talk2us@newstore.co.za or call: 087 265 8057 to arrange for shipping of the device.
Non-Refundable Items: Accessories, items damaged due to misuse, and phones with tampered seals are not eligible for return.
Refunds: May take 7–14 business days to process.
4. Warranty Policy
New Devices: All devices come with a 1-year warranty against manufacturer defects.
Demo devices: Certified Demo/Preloved devices include a 6–12 months warranty (specific to the model).
Warranty Claims: For warranty issues, email us or contact us on talk2us@newstore.co.za or 087 265 8057 with your purchase details. Physical damage or water damage is not covered.
5. Trade-In Policy
Eligibility: We do not offer trade-ins.
6. Privacy Policy
Your Data: We value your privacy. Any personal information shared with us is protected and used solely for transaction processing and communication.
Third-Party Sharing: We do not share your information with any third parties without consent.
7. Customer Support
Contact Us: For questions or concerns, reach out via phone or email. We’re here to assist you email or call on talk2us@newstore.co.za or 087 265 8057.
Operating Hours:
Monday–Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed
NewStore reserves the right to update these policies as needed. For the latest information, visit our website or contact our team.
Thank you for choosing NewStore! We’re excited to keep you connected.
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