Terms and Conditions

By accessing or using our website, purchasing products, or engaging with our services, you agree to the following terms and conditions. Please read them carefully. If you have any questions, feel free to contact us.

Last Updated: [08 February 2025]

1. General Information

• These terms apply to all purchases, transactions, and interactions with NewStore (PTY) LTD.
• By using our services, you agree to comply with these terms and any applicable laws and regulations in South Africa.

2. Products and Services

2.1 Product Descriptions

• We aim to provide accurate descriptions of all products. However, minor variations in colour, appearance, or specifications may occur.
• All demo/preloved devices are certified demo/preloved and undergo quality checks to ensure functionality.
• Our demo/preloved devices don’t come with a usb cable or charger.

2.2 Availability

• Product availability is subject to stock levels and may change without prior notice.
• If a product is unavailable after your purchase, we will notify you promptly and provide alternatives or a refund.

3. Pricing and Payment

• All prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise.
• Payment methods accepted include debit/credit cards, EFT and we also have a wide range of options from 3rd party financial providers. 
• Orders will only be processed once full payment is received and confirmed.

4. Delivery Policy

4.1 Delivery Terms

• We offer delivery services across South Africa.
• Delivery is free for any purchase anywhere in South Africa.

4.2 Delivery Responsibility

• Once the product is handed over to the courier, we are not responsible for delays caused by the courier service.
• If the product arrives damaged, notify us upon receiving the device for assistance.

5. Returns and Refunds

5.1 Eligibility

• Products may be returned or exchanged within 7 days of purchase if they are in their original condition, with all packaging and accessories intact.
• Items damaged due to misuse, tampering, or unauthorized repairs are not eligible for returns.

5.2 Process

• Contact us via email or call on talk2us@newstore.co.za or 087 265 8057 to initiate a return email us talk2us@newstore.co.za or call: 087 265 8057 to arrange for shipping of the device.
• Refunds will be processed within 7–14 business days and issued via the original payment method.

5.3 Non-Refundable Items

• Accessories, software, and clearance items are non-refundable.
• Damaged device due to negligence.

6. Warranty

6.1 Coverage

• Demo devices: 1-year warranty covering manufacturer defects.
• Preloved devices: 6–12 months warranty based on the model.

6.2 Exclusions

• Physical or water damage, tampering, and unauthorized repairs void the warranty.
• Accessories are not covered by warranties unless specified.

7. Privacy Policy

• We are committed to protecting your privacy.
• Personal information collected is used only for processing transactions and improving our services.
• We do not share your information with third parties without your consent, except as required by law.

8. Limitation of Liability

• NewStore is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
• Our total liability is limited to the amount paid for the product or service in question, T’s & C’s apply.

9. Intellectual Property

• All content, images, logos, and trademarks on our website are the property of NewStore. Unauthorized use is prohibited.

10. Governing Law

• These terms and conditions are governed by the laws of South Africa.
• Any disputes will be resolved in South African courts.

11. Changes to Terms and Conditions

• NewStore reserves the right to update or modify these terms at any time. Updates will be posted on our website and take effect immediately.

Thank You for Choosing New Store!
By using our services, you agree to these terms and conditions. For further assistance, please contact us at [talk2us@newstore.co.za or 087 265 8057]